Shipping policy
SHIPPING POLICY
Last updated: August 23, 2026
At TagSmooth, we aim to provide clear and accurate information about processing, shipping, and delivery. Please review this Shipping Policy before placing your order.
By placing an order with TagSmooth, you acknowledge that you have had the opportunity to review and agree that your purchase is subject to this Shipping Policy, our Terms of Service, Return & Refund Policy, Privacy Policy, and any other applicable policies made available on our website.
Nothing in this policy limits any mandatory consumer rights that cannot lawfully be excluded.
1. Order Processing
Orders are typically processed within 2–3 business days after the order and payment have been successfully received.
Processing time includes preparing the order and handing it over to the shipping carrier.
Processing time is separate from the estimated shipping times listed below.
Weekends, public holidays, unusually high order volumes, or other circumstances outside our reasonable control may affect processing times.
2. Free Standard Shipping
Standard Shipping is FREE. No separate standard shipping charge will be added at checkout.
Estimated shipping times after processing are:
| Destination | Estimated Shipping Time |
|---|---|
| United States | 6–12 business days |
| United Kingdom | 6–12 business days |
| Canada | 7–9 business days |
| Australia | 7–12 business days |
| Most other countries | Around 10 business days |
These are estimated transit times and not guaranteed delivery dates.
3. Priority Shipping
Where available, customers may choose Priority Shipping for an additional charge shown at checkout.
For most destinations, Priority Shipping is typically estimated to arrive approximately 2–3 business days faster than Standard Shipping.
Exact Priority Shipping times and prices may vary depending on the destination and will be displayed where available.
Priority Shipping provides a faster estimated service but does not guarantee delivery on a specific date.
4. Total Estimated Delivery Time
Your total estimated delivery time consists of:
2–3 business days processing + the applicable shipping time.
For example, an order to the United States would currently have an estimated timeframe of:
2–3 business days processing + 6–12 business days Standard Shipping.
Shipping estimates begin after the order has been processed and handed to the carrier.
5. Tracking Information
Where tracking is available, tracking information will be provided after your order has been processed and shipped.
Please note that tracking information may take some time to appear or update after the carrier receives the package.
Carrier tracking updates are outside TagSmooth's direct control.
6. Customs, Duties & Import Charges
TagSmooth generally uses Delivered Duty Paid (DDP) shipping where available, meaning applicable import charges are normally handled through the shipping arrangement.
However, certain destinations may impose additional local duties, taxes, customs charges, or other government fees.
Where we are aware of destination-specific charges, we will aim to disclose them where reasonably possible.
Any additional charge imposed by local authorities that was not included in the applicable shipping service may remain the customer's responsibility, except where applicable law requires otherwise.
7. Shipping & Delivery Delays
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including:
- Carrier delays
- Customs processing or inspections
- Weather conditions
- Public holidays
- Transportation disruptions
- Local postal or delivery disruptions
- Incorrect or incomplete customer information
- Other unforeseen logistical events
To the fullest extent permitted by applicable law, TagSmooth is not responsible for delays caused solely by circumstances outside our reasonable control.
A shipping estimate does not constitute a guaranteed delivery date unless we expressly state otherwise.
8. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error, please contact us as soon as possible.
Once an order has entered fulfillment or has been shipped, we may be unable to change the address.
To the fullest extent permitted by applicable law, TagSmooth is not responsible for additional costs, failed delivery, or delays caused by incorrect or incomplete information provided by the customer.
9. Lost or Undelivered Packages
If your tracking information shows an unusual delay or you believe your order may have been lost, please contact us.
We may investigate the shipment with the carrier or fulfillment provider before determining the appropriate resolution.
A delayed shipment is not automatically considered lost.
Nothing in this section limits any mandatory consumer rights that cannot lawfully be excluded.
10. Contact Us
For questions about processing, shipping, tracking, or delivery, please contact:
TagSmooth
Email: [SUPPORT EMAIL]
Please include your order number when contacting us.