Refund policy

RETURN & REFUND POLICY

Last updated: August 23, 2026

At TagSmooth, we want our return, refund, and warranty terms to be clear and fair. Please review this policy before placing your order.

By placing an order with TagSmooth, you acknowledge that you have had the opportunity to review and agree that your purchase is subject to this Return & Refund Policy, our Terms of Service, Shipping Policy, Privacy Policy, and any other applicable policies made available on our website.

Nothing in this policy limits any mandatory consumer rights that cannot lawfully be excluded.

1. 14-Day Returns

You may request a change-of-mind return within 14 days of delivery.

To be eligible, the product must be:

  • Unused
  • Unopened
  • In its original packaging
  • Complete with all originally supplied components
  • In resellable condition

Proof of purchase is required.

Please contact us before returning any product. Products returned without prior approval may not be accepted.

For approved change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges are non-refundable to the fullest extent permitted by applicable law.

Change-of-mind returns requested more than 14 days after delivery are not accepted.

2. Opened or Used Products

Because TagSmooth is a personal-care product intended to come into contact with the skin, opened or used products are not eligible for a return or refund for change of mind, personal preference, dissatisfaction, or individual results.

This includes, without limitation, situations where:

  • You no longer want the product
  • You expected a different result
  • Your results differ from another person's
  • A skin tag takes longer than expected to fall off
  • You selected an unsuitable band size
  • The product was incorrectly applied
  • You no longer have a use for the product

The examples above are not exhaustive.

This section does not affect claims involving a verified manufacturing defect, an item that arrived damaged, an incorrect or missing item, a product materially different from its description, or any mandatory rights provided by applicable law.

3. 30-Day Limited Warranty

TagSmooth includes a 30-Day Limited Warranty beginning on the date your order is delivered.

The 30-Day Limited Warranty applies only to verified manufacturing defects that affect the normal function of the product.

If you believe your product has a manufacturing defect, you must contact us within 30 days of delivery.

We may request reasonable information necessary to investigate the claim, including:

  • Your order number
  • A description of the issue
  • Photos or videos of the product
  • Photos of the packaging or product label
  • Available batch or identifying information
  • Other reasonable evidence relevant to the reported defect

If a covered manufacturing defect is verified, TagSmooth may provide a replacement, refund, or other appropriate remedy, subject to applicable law.

The 30-Day Limited Warranty is separate from our 14-day change-of-mind return period and does not provide a general 30-day right to return a product.

4. What the 30-Day Limited Warranty Does Not Cover

Any issue, request, or reason that is not caused by a verified manufacturing defect is not covered by the 30-Day Limited Warranty, except where applicable law requires otherwise.

This includes, without limitation:

  • Change of mind
  • Personal preference or dissatisfaction
  • Individual differences in results
  • A skin tag taking longer than expected to fall off
  • Incorrect application
  • Use of an unsuitable band size
  • Failure to follow instructions or warnings
  • Use outside the product's intended purpose
  • Use on moles, warts, unidentified growths, or unsuitable areas
  • Customer-caused damage
  • Modification or alteration of the product
  • Contamination occurring after delivery
  • Normal wear and tear
  • Misuse
  • Improper storage or handling after delivery
  • Adverse reactions not caused by a verified manufacturing defect

The examples above are not exhaustive. If an issue is not caused by a verified manufacturing defect, it is not covered by the 30-Day Limited Warranty.

An undesirable result, irritation, discomfort, infection, marking, or other adverse outcome does not by itself establish that the product has a manufacturing defect.

5. Results May Vary

Individual results and removal times may vary.

Where TagSmooth states that a skin tag typically falls off within 7–14 days, this is an estimated typical timeframe and not a guarantee that every skin tag will fall off within that period.

Before-and-after photographs, reviews, testimonials, and other examples represent individual experiences and do not guarantee identical results.

A skin tag taking longer than expected to fall off does not, by itself, mean that the product is defective or entitle the customer to a refund.

Results may vary.

6. Damaged, Incorrect or Missing Items

Please inspect your order after delivery.

Contact us as soon as reasonably possible if:

  • Your product arrives damaged
  • You receive the wrong product
  • Components are missing
  • The product received is materially different from what you ordered

We may request reasonable photographs, videos, packaging information, or other evidence necessary to verify the issue.

If the issue is verified, TagSmooth may provide an appropriate replacement, refund, or other remedy, subject to applicable law.

Where the problem was caused by TagSmooth, our fulfillment provider, or the product arriving damaged, reasonable return shipping costs will be handled as required by applicable law.

7. Product Reactions and Safety Complaints

If you experience significant irritation, signs of infection, or another concerning reaction, stop using the product and seek appropriate medical advice.

The occurrence of irritation, infection, discomfort, marking, scarring, or another adverse outcome does not by itself establish that the product was defective or that TagSmooth caused the condition.

If you believe an adverse reaction resulted from a defective or contaminated product, contact us so that we can investigate the matter.

We may reasonably request information such as:

  • Your order details
  • How the product was used
  • Photos where appropriate
  • Packaging information
  • Available batch or product information
  • Other information reasonably necessary to investigate the complaint

Nothing in this section excludes responsibility that cannot lawfully be excluded.

8. Misuse and Customer-Caused Damage

To the fullest extent permitted by applicable law, TagSmooth is not responsible for product damage, failure, or adverse outcomes caused by misuse or failure to follow the supplied instructions and warnings.

This includes, without limitation:

  • Incorrect application
  • Using an unsuitable band size
  • Using the product on moles or warts
  • Using it on unidentified skin growths
  • Using it on prohibited or sensitive areas
  • Using it on irritated, infected, bleeding, or damaged skin contrary to instructions
  • Altering or modifying the product
  • Contaminating the product after delivery
  • Continuing use after a significant adverse reaction becomes apparent
  • Any other use contrary to the supplied instructions or intended purpose

A product damaged through customer misuse is not considered defective merely because it no longer functions correctly.

9. Return Shipping

For approved change-of-mind returns, the customer is responsible for return shipping costs.

We recommend using a tracked shipping method.

To the fullest extent permitted by applicable law, TagSmooth is not responsible for a return shipment that is lost or damaged before reaching the designated return location.

If a return results from a verified manufacturing defect, an incorrect item, an item damaged upon delivery, or another verified error attributable to us, reasonable return shipping costs will be handled as required.

10. Refunds

Once an eligible returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will ordinarily be issued to the original payment method.

After TagSmooth issues a refund, additional processing time may be required by your bank, card issuer, or payment provider. These processing times are outside our control.

For change-of-mind returns:

  • Original shipping charges are non-refundable to the fullest extent permitted by applicable law
  • The customer is responsible for return shipping
  • The refund will be based on the amount actually paid for the eligible product

To the fullest extent permitted by law, we may refuse or reduce a refund where the returned product has been used, damaged by the customer, altered, contaminated, returned incomplete, or otherwise fails to meet the eligibility requirements of this policy.

11. Order Cancellations

If you wish to cancel or modify an order, contact us as soon as possible.

We may be able to accommodate your request before fulfillment begins.

Once an order has entered fulfillment or shipping, we may be unable to cancel or modify it.

Any return or refund rights available after delivery under this policy or applicable law remain unaffected.

12. Fraudulent or Abusive Claims

TagSmooth reserves the right to investigate and refuse fraudulent, fabricated, duplicate, or abusive return, refund, or warranty claims to the fullest extent permitted by applicable law.

This may include claims involving:

  • False statements
  • Manipulated photographs or videos
  • Fabricated evidence
  • False damage or defect claims
  • Intentionally misleading information
  • Attempts to obtain multiple refunds for the same purchase

If a payment dispute or chargeback is opened, TagSmooth may provide relevant order, payment, shipping, delivery, communication, and refund information to the payment provider or financial institution handling the dispute.

Nothing in this section prevents a customer from exercising a legitimate payment-dispute or consumer right.

13. Promotions and Discounts

If an eligible refund relates to a product purchased using a discount, promotional offer, or coupon, the refund will ordinarily be based on the amount actually paid for the eligible product, rather than its undiscounted retail price.

If a promotion depended on purchasing multiple products, any refund may be adjusted in accordance with the disclosed terms of that promotion, to the extent permitted by applicable law.

14. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or waive any mandatory consumer right or remedy that cannot lawfully be excluded.

Where applicable law provides mandatory rights greater than those provided by this policy, those mandatory rights will apply.

15. Contact Us

To request a return, submit a warranty claim, report a damaged or incorrect order, or ask about a refund, contact:

TagSmooth
Email: thecentershipper@gmail.com

Please include your order number and a description of your request.